1. Data Protection Statement

At Luxionis, we are committed to protecting the privacy and security of your personal data. We adhere to applicable data protection laws and regulations, and we only collect, process, and store your information in a transparent, lawful, and fair manner.

Your trust is our priority, and we take all reasonable technical and organizational measures to safeguard your data from unauthorized access, disclosure, alteration, or destruction.

2. Information We Collect

We may collect the following types of personal information when you interact with our website:

• Personal Identification Information: Name, email address, phone number, shipping and billing address, and payment details (processed securely through our payment providers).
• Order & Transaction Data: Purchase history, order details, shipping preferences, and return information.
• Website Usage Data: IP address, browser type, device information, pages visited, and browsing behavior (collected via cookies and similar technologies).
• Customer Support Data: Messages, inquiries, and feedback you send to our support team.

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfill your orders, including shipping, delivery, and returns.
• To send order confirmations, shipping updates, and customer service communications.
• To improve our website, products, and services based on your feedback and usage patterns.
• To send marketing communications (with your explicit consent) about new products, promotions, and offers. You may opt out at any time.
• To comply with legal obligations, resolve disputes, and enforce our terms of service.

4. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties for marketing purposes without your consent. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third parties who assist us in operating our business (e.g., payment processors, shipping carriers, and website hosting providers), who are bound by strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government request, or to protect our legal rights, safety, and the rights of others.

5. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device when you visit our site.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. For more details, please review our full Cookie Policy.

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access, correct, or update your personal information.
• Request the deletion of your personal data (subject to legal exceptions).
• Object to or restrict the processing of your data.
• Withdraw your consent to marketing communications at any time.

To exercise these rights, please contact us at vip@luxionis.com.

7. Security Measures

We implement industry-standard security measures, including encryption, secure socket layer (SSL) technology, and access controls, to protect your personal data from unauthorized access and data breaches. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date below.

Last Updated: March 20, 2026

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: vip@luxionis.com