Terms of service

1. Scope of These Terms

These Terms & Conditions apply to all users visiting our website (luxionis.com) and purchasing products or services from Luxionis.
The agreement is between you (the customer) and Luxionis (the company).
You must be at least 18 years old (or the age of majority in your jurisdiction) to use our website and place orders.

Product descriptions, images, and specifications on our website are for reference only and may differ slightly from the actual items.
Product availability is subject to stock levels; we reserve the right to discontinue or modify products at any time.
We make reasonable efforts to display product colors accurately, but we cannot guarantee your device’s screen will reflect the exact color.

All prices listed on our website include applicable taxes, unless otherwise stated.
Shipping costs are calculated at checkout and vary based on destination, weight, and shipping method.
We accept major credit cards, PayPal, and other secure payment methods as displayed on our checkout page.
Payment is charged at the time of order confirmation, unless otherwise specified.
We reserve the right to adjust prices or correct pricing errors without prior notice.

To place an order, browse our catalog, add items to your cart, and complete the checkout process.
Your order is confirmed when you receive a confirmation email from Luxionis; this forms a binding contract between us.
We reserve the right to refuse or cancel any order for reasons including but not limited to stock unavailability, pricing errors, or suspected fraudulent activity.
Order modifications or cancellations are only possible within 24 hours of order placement.

To submit a complaint, contact our customer service team at vip@luxionis.com with your order number and details of the issue.
You are entitled to consumer rights under applicable law for defective or non-conforming products.
We offer repair, replacement, or refund options for eligible claims, in accordance with our return policy and local consumer protection laws.

You agree to provide accurate, up-to-date information when creating an account or placing an order.
You will use our website and services only for lawful purposes and in compliance with these terms.
You are prohibited from engaging in fraudulent activity, abusing our services, or attempting to disrupt our website’s functionality.

All content on our website (text, images, logos, product designs, etc.) is the exclusive property of Luxionis and protected by copyright and trademark laws.
You may not copy, reproduce, distribute, or modify any of our website content without our prior written permission.

Our liability is limited to the maximum extent permitted by law; we are not liable for indirect, incidental, or consequential damages arising from your use of our products or services.
We are not responsible for delays or failures in performance caused by events beyond our reasonable control (e.g., natural disasters, pandemics, supply chain disruptions).

These Terms are governed by the laws of the Indonesia, consistent with our primary market and operations.
Any disputes will be resolved in the courts of the Indonesia, unless alternative dispute resolution (e.g., mediation) is agreed upon by both parties.

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

We reserve the right to update or modify these Terms of Service at any time.
We will notify you of changes by posting the updated version on our website and updating the "Last Updated" date below.
Your continued use of our services after changes take effect constitutes your acceptance of the revised terms.

Last Updated: March 20, 2026

If you have any questions about these Terms of Service, please contact us: